What Our Clients Say About Us:
"In my recent experience Mr. Roger Haines was exemplary in his approach to the problems we had concerning our domestic combination boiler. In our particular instance, the 6-year-old boiler had completely ceased to operate for both the hot water and heating systems. The boiler, in my opinion had never worked properly since installation. Mr Haines arrived on time, and shortly discovered the problems by a process of elimination. Soon the boiler was fully working, and is operating better than ever before. I would therefore; very highly recommend Roger Haines as being competent, reasonable and just right person any one would need at any time."
"Roger Haines is a professional, honest and trustworthy Gas Service Engineer who I would not hesitate to recommend. He has been to my home on two occasions to service and repair my boiler and other gas appliances. On the first occasion, he provided me with an estimate before carrying out the work, kept me informed of what time he was likely to arrive at the house, worked well and cleaned up after himself. On the second occasion, I contacted him on a Sunday afternoon, because of having no heating or water. He called me back and though unable to help out that day, promised faithfully to find out what the problem was the following day. He kept his promise and sorted out the problem, first thoroughly checking that his diagnosis was correct and showing me what he was doing as he carried out the work."
"Dear Roger, following your visit to our house to fix our boiler last year and your subsequent visits to us this year for the boiler services at our house and my Dad's house, we'd like to thank you for the excellent service you have given. It's a real pleasure to have a tradesman who arrives on time, gets on with the job with no fuss and whose charges are very reasonable indeed. Your honesty is what we appreciated most when you advised us about what parts we needed and recommending where to buy from. We were so impressed with your work and your customer service, that we've passed your details onto all our friends and family. It's so nice to find a company you can trust and we look forward to using your services again in the future."
Lorraine, Quarry Bank
"I would definitely recommend Roger to anyone needing their boiler serviced or repaired. He is very professional, reliable and also kept me informed as to what he was doing while he was here. If it wasn't for Roger I would still be without heating and hot water !! Thankyou for doing a great job."
Katy, Tenbury Wells
"More than pleased with the service we received from Roger at GSR. He came in on a tricky job left unresolved by someone else, and through perseverance and his vast knowledge diagnosed it and fixed it in no time. We would highly recommend GSR to anyone. "
Barry and Jane, Wall Heath
"I felt I must just send you an e-mail following your visit to our home today to repair our central heating boiler. You responded very speedily to our telephone request for a visit and as always you were completely professional in the way you carried out the repairs required. I was especially impressed that you went out of your way to explain what needed to be done and the time and cost implications this would incur. At all stages of the work you kept me informed of your progress and not only did you complete a ‘tricky’ boiler repair in good time but you also ensured all was well with every part of the system before you left. We have been extremely happy with any work you have undertaken for us: not only are you thoroughly trustworthy but you also complete your work in such a competent and tidy manner we always feel ourselves to be left as very satisfied customers. I would have no hesitation in recommending you to friends, family and anyone else who needed a hard-working and honest boiler engineer. Please feel able to use us as a reference for any new customer – we would be happy to ensure that they knew you were the right man to undertake their work. Once again thank you so much for all your efforts today.
"We have recently had problems with our boiler and after being told by one plumber that we would need a new boiler at a cost of £1500 we wanted a second opinion. On the recommendation of a family member we contacted Roger Haines. After coming to our home address he assured us from the start that we would not need a new boiler and worked hard as he eliminated each possible cause of the problem. The end result is that we have a boiler that works perfectly and have saved over £1300 compared to our first quote. We found the service and honesty from Roger to be second to none. I have already recommended his services to a friend and would not hesitate to do so to others."
"I booked Mr Haines in to complete a boiler service at my address upon the recommendation of a work colleague, upon first meeting I was impressed with the professionalism that Mr Haines conducted himself and his business with and put myself at ease straight away. He then progressed to our boiler location (in the attic which is slightly awkward), I asked if he wanted me to let him get on with his job and he suggested that I stay so he could show me exactly what it was he was doing to complete a professional service. Mr Haines completely blew me away with his in-depth knowledge of the internal workings of the boiler and explained all the parts accordingly. Once the service was completed he left no mess and a very tidy boiler taking great care over the appearance of the unit, I was then presented with a list detailing all works and checks carried out and figures of the output levels of the boiler and my service book filled in accordingly an d if I was unsure of anything he was willing to show and demonstrate them gain. Upon this service from Mr Haines I would really like to recommend him to other prospective customers and I have to friends and family, it’s hard to find respectable engineers with good reviews but here is one you can trust."